Responsible Gaming

Responsible gaming means enjoying casino entertainment in a conscious, controlled and informed way. Gambling should remain a form of leisure, not a way to make money, solve financial problems or cope with stress. A Big Candy Casino, operated via abigcandybet-au.com, encourages all players to set clear limits, understand the risks and make decisions based on their personal circumstances.

We recognise that a small proportion of people may experience harm related to gambling. Our aim is to minimise those risks by offering information, tools and access to professional support services. If at any time you feel that your play is no longer under control, our support team is available to assist you with limits, cooling-off periods and self-exclusion options, and to direct you to independent counselling and helpline services.

Risk Awareness

Gambling always involves financial risk and the possibility of harm. It is important to recognise early warning signs that your gambling may be becoming problematic or turning into an addiction. The following indicators do not, by themselves, mean you have a gambling disorder, but several of them occurring together and over time may signal that you need to take action and seek help.

Possible signs of gambling-related harm

• Increasing time and frequency: You gamble more often, for longer sessions, or at times you previously reserved for work, study, family or rest.
• Preoccupation with gambling: You frequently think about the casino outside of play, plan the next session, or revisit past wins and losses.
• Chasing losses: You raise stakes or deposit again after losing, in an attempt to "win it back" rather than accepting losses as part of gambling.
• Spending beyond your means: You gamble with money needed for bills, rent, food, loans or other essential expenses, or you borrow to continue playing.
• Hiding or lying: You conceal gambling activity, amounts lost or time spent from family, friends or colleagues.
• Emotional impact: You feel guilt, anxiety, irritability or depression linked to gambling, especially when you try to reduce or stop.
• Loss of control: You intend to play for a short session or with a small amount, but repeatedly exceed both.
• Neglecting responsibilities: Work, study, relationships or hobbies suffer because gambling has become your main focus.

Self-assessment checklist

Use the following statements as a brief self-test. Answer "Yes" or "No" to each:

• I often gamble longer than I planned or spend more than I intended.
• I have tried to cut down or stop gambling but found it difficult.
• I gamble with money that should be used for rent, bills, food or debts.
• I feel restless, irritable or upset when I cannot gamble.
• I borrow money, sell belongings or use credit to finance gambling.
• I hide my gambling or lie about how much time or money I spend.
• My gambling has caused arguments, relationship issues or problems at work or study.
• I believe a big win will fix my financial situation or past losses.

If you answered "Yes" to several of these statements, you may be at risk of gambling harm. We strongly recommend taking a break, using our limit tools described below, and contacting a professional support service listed in the Support Resources section.

Important legal note for Australian players: Under the Interactive Gambling Act 2001 (Australia), this service is considered an illegal offshore gambling operator and is not licensed by any Australian authority. This means you do not benefit from Australian consumer protections, ombudsman services or formal dispute resolution. You should take extra care before choosing to gamble and consider whether it is appropriate for you.

Limits & Tools

A Big Candy Casino encourages players to control their gambling activity through personal limits and breaks from play. As an offshore operator targeting Australian players, we do not fall under Australian state harm-minimisation standards, and our tools may be more limited than those offered by locally licensed providers. Nevertheless, you can use the measures below to support safer play.

Deposit limits

We recommend you decide in advance how much you can afford to spend on gambling per day, week and month, and never exceed that amount. Where available in your account interface, you can set deposit caps as follows:

1. Access your account settings: Log in to abigcandybet-au.com, open the "My Account" or "Profile" menu, and navigate to the "Responsible Gaming" or "Limits" section (names may vary).
2. Select deposit limits: Choose the option labelled "Deposit Limits", "Daily/Weekly/Monthly Limits" or similar.
3. Set your limits:
   • Enter a daily maximum deposit amount (e.g. AUD 50) that you can comfortably afford to lose.
   • Enter a weekly maximum deposit amount (e.g. AUD 150) taking into account your income and essential expenses.
   • Enter a monthly maximum deposit amount (e.g. AUD 300) that fits within your budget.
4. Confirm and save: Review the figures carefully. Confirm your choice. In many systems, reducing limits takes effect immediately, while increasing limits may be subject to a cooling-off period (for example, 24 hours) or require contacting support.

If you do not see deposit limit options in your account, you may request manual limits by writing to [email protected]. In your message, specify your preferred daily, weekly and monthly deposit caps in AUD and ask for written confirmation when the limits are applied. Because this casino operates offshore, technical implementation of limits may be delayed or more restricted than at regulated Australian sites.

Time and session limits

Spending excessive time gambling can contribute to loss of control. We recommend setting clear boundaries for each session, whether or not a technical timer is available in your account.

• Session timers (where available): If the "Responsible Gaming" area of your account provides a "Session Limit" or "Play Time Reminder" feature, you can:
  1. Select your desired maximum session length, such as 30, 60 or 120 minutes.
  2. Enable reminders to notify you when the chosen time has elapsed.
  3. Confirm and save the setting so you receive in-play alerts.
• Manual time management: If no built-in timer is available, we recommend:
  • Setting an alarm on your phone or device before you start playing.
  • Ending your session when the alarm sounds, regardless of current balance or outcome.
  • Avoiding "double sessions" by immediately re-logging after your planned finish time.

Short breaks ("Time-Out")

If you feel that gambling is starting to dominate your thoughts or emotions, taking a short break of 24 - 72 hours can help you reassess your situation.

1. Via account tools (if available):
   • Go to "My Account" -> "Responsible Gaming" -> "Time-Out" or "Cooling-Off".
   • Choose the desired break length: e.g. 24 hours, 48 hours or 72 hours.
   • Confirm your choice. During this period, you should be unable to log in or place bets.
2. Via support e-mail: If no Time-Out button is offered, send an e-mail from your registered address to [email protected] with the subject "Time-Out Request" and include:
   • Your full name and username.
   • The requested break period (e.g. "I request a complete time-out for 72 hours").
   • A clear statement that you do not wish to receive promotional messages during this period.

Disclaimer: As an unlicensed offshore operator, A Big Candy Casino is not supervised by Australian regulators and is not obliged to follow specific statutory time-out rules. We will make reasonable efforts to implement your request, but we cannot guarantee the same level of safeguards provided by licensed Australian operators.

Self-Exclusion

Self-exclusion is a stronger protective measure intended for players who experience or are at high risk of gambling-related harm. It means asking us to block your access to your account for a defined period or permanently. For Australian players using this offshore site, self-exclusion through A Big Candy Casino is voluntary and is not linked to any national Australian self-exclusion register.

How to request self-exclusion

1. Locate the self-exclusion option (if present):
   • Log in to your account at abigcandybet-au.com.
   • Open "My Account" or "Profile" and look for "Responsible Gaming", "Self-Exclusion" or "Account Closure".
   • If you find a "Self-Exclusion" section, click it and review the available timeframes.
2. Choose the exclusion period: Common durations may include:
   • 6 months - for players needing a significant pause and professional support.
   • 1 - 5 years - for serious problems or repeated loss of control.
   • Lifetime / permanent - for individuals who decide that gambling should no longer be part of their lives.
3. Confirm your decision:
   • Carefully read any on-screen warnings about the consequences of self-exclusion.
   • Confirm your choice by ticking the relevant box or entering your password as instructed.
   • Submit the request. In many systems, self-exclusion is irreversible for the chosen period.
4. If there is no in-account option: You may request self-exclusion by e-mail:
   • Write to [email protected] from your registered e-mail address.
   • Use the subject line "Self-Exclusion Request".
   • Include your full name, username, date of birth and registered address, and clearly state the requested exclusion period (e.g. "I request self-exclusion for 5 years / lifetime from all gambling services provided by abigcandybet-au.com.").

Consequences of self-exclusion

• Account access: Once self-exclusion is applied, you will not be able to log in, deposit or place any bets until the exclusion period ends. For permanent exclusions, access will not be restored.
• New accounts: You agree not to attempt to open new accounts with A Big Candy Casino or related brands. However, as an offshore operator without verified licensing, technical systems may not always detect duplicate registrations. We strongly recommend using external blocking tools in addition to self-exclusion.
• Balance and withdrawals: Depending on the timing of your request and the casino's internal policies, remaining real-money balances may be:
  • Available for withdrawal subject to standard verification and withdrawal rules, or
  • Frozen during investigation if there are pending verification issues or suspected breaches of Terms & Conditions.
  Any decisions regarding refunds or closure of balances are made according to the casino's Terms & Conditions, which may not provide the same protections as licensed Australian operators.
• Bonuses and promotions: All active bonuses, free spins and promotional offers may be cancelled upon self-exclusion. You should not receive marketing during the exclusion period, but as an offshore operator, complete blocking of promotional materials cannot be guaranteed.

Support contacts for self-exclusion

If you need assistance with self-exclusion, you can contact:

• E-mail: [email protected] (primary contact for self-exclusion and account closure)

Legal and protection notice for Australian users: Because A Big Candy Casino is an illegal offshore operator under Australian law and is not licensed by any Australian state or territory, your self-exclusion with this casino does not register you on any Australian self-exclusion program, and there is no independent authority or Alternative Dispute Resolution (ADR) body overseeing compliance. We encourage you to use the independent blocking and self-exclusion options listed in the Support Resources section for broader protection.

Support Resources

Independent professional support is an essential part of responsible gaming. The services below provide confidential information, counselling and crisis assistance for people experiencing gambling-related harm, as well as their families and friends. A Big Candy Casino does not control these services and is not responsible for their content, but we strongly encourage you to use them if needed.

Local support resources for Australia

• National Gambling Helpline (Gambling Help Online)
  • Phone: 1800 858 858 (free call within Australia)
  • Website: gamblinghelponline.org.au
  • Services: 24/7 telephone counselling, online chat, e-mail support, self-help tools and information.
  • Languages: English; access to interpreting services may be available on request.
• State and territory Gambling Help services (examples):
  • NSW Gambling Help: 1800 858 858 - same national number; additional local services via gamblinghelp.nsw.gov.au.
  • Victoria (Gambler's Help): 1800 858 858 and gamblershelp.com.au for local face-to-face counselling.
  • Queensland, WA, SA, TAS, ACT, NT: Access via 1800 858 858 and respective state websites linked through Gambling Help Online.
• Financial counselling (Australia)
  • National Debt Helpline: 1800 007 007, ndh.org.au
  • Services: Free, confidential financial counselling to help manage debts, bills and budgets affected by gambling.

All of these Australian services are confidential, non-judgmental and free to access. They operate independently of A Big Candy Casino and can assist you even if you gamble with offshore, unlicensed operators such as abigcandybet-au.com.

International support organisations

National self-exclusion schemes (outside Australia)

Although these schemes do not apply directly to A Big Candy Casino, they demonstrate best practice and may be relevant if you are resident in, or later gamble with operators licensed in, those jurisdictions:

• United Kingdom - GAMSTOP
  • Website: gamstop.co.uk
  • What it does: Free national self-exclusion register covering all licensed UK online gambling operators.
  • Note: Does not block access to offshore sites like abigcandybet-au.com.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: Information via the Spanish Directorate-General for the Regulation of Gambling: ordenacionjuego.es
  • What it does: National register allowing individuals to prohibit themselves from accessing licensed gambling in Spain.

Website and app-based blocking tools

These tools can help you block access to online gambling content across multiple devices, including offshore operators.

• Gamban
  • Website: gamban.com
  • Function: Subscription software that blocks access to gambling websites and apps on installed devices.
• BetBlocker
  • Website: betblocker.org
  • Function: Free blocking software that allows you to restrict access to gambling sites for chosen time periods, including long-term and permanent options.
• Device and network controls: You can also use:
  • Parental-control features on your router or operating system.
  • DNS-based blocking services that filter gambling-related domains.

Family and affected others - support resources

• Australia: Gambling Help Online (1800 858 858, gamblinghelponline.org.au) provides dedicated information and counselling for family members and friends affected by someone else's gambling.
• International:
  • GamCare (UK) offers support for affected others, including online forums and advice pages.
  • Gambling Therapy provides multilingual support and forums for families worldwide.

Confidentiality and professional standards: The organisations listed above are independent from A Big Candy Casino. They typically operate under strict confidentiality policies and professional ethics, and they will not share information with this casino or any gambling operator without your explicit consent, except where required by law in their jurisdiction.

Help for Family

Gambling-related harm often affects partners, children, relatives and friends. If you are concerned about someone who gambles at A Big Candy Casino or any other operator, it is important to seek support for yourself and to approach the person in a careful, respectful manner.

How to talk to someone about their gambling

• Choose the right moment: Speak when both of you are calm, not during or immediately after a gambling session, and not in the middle of a conflict.
• Use non-judgmental language: Focus on behaviours and consequences, not on blame. For example, say "I'm worried about how much time you spend gambling" rather than "You are irresponsible."
• Express concern, not anger: Emphasise that your goal is to help and support, not to control or punish.
• Listen actively: Allow them to explain how they feel, even if you disagree. Acknowledge their emotions and avoid interrupting.
• Encourage professional help: Suggest speaking to a counsellor or calling a helpline together, and offer to help make the first contact.

Family support groups and online communities

• Gambling Help Online (Australia):
  • Website: gamblinghelponline.org.au
  • Offers information, online chat and resources specifically for family members and friends.
• Gamblers Anonymous - family groups:
  • Website: gamblersanonymous.org
  • Some regions host support meetings and forums for relatives of people with gambling problems.
• GamCare Forum (UK) and Gambling Therapy forums:
  • Provide moderated online spaces where affected others can share experiences, coping strategies and emotional support.

Recommended next steps for families

• Protect your finances: Consider separating finances, limiting joint access to credit, and seeking advice from a financial counsellor (for example, the National Debt Helpline in Australia at 1800 007 007).
• Seek professional mental health support: A psychologist, psychotherapist or counsellor with experience in addiction can help you and the person affected. Ask your GP for a referral where appropriate.
• Set clear boundaries: Decide what you are willing and not willing to do (e.g. not paying gambling debts, not lending money), and communicate these boundaries clearly and consistently.
• Look after yourself: Supporting someone with a gambling problem can be stressful. Use helplines, support groups and counselling for your own wellbeing, regardless of whether the person who gambles is ready to change.

Operator's Commitment

A Big Candy Casino recognises the importance of mitigating gambling-related harm, even as an offshore operator not licensed by Australian regulators. While our controls may not equal those required in regulated jurisdictions, we commit to taking reasonable internal measures to identify risky behaviour and to offer guidance and restrictions where possible.

Internal risk-check procedures

• Behaviour monitoring: Subject to applicable data protection laws, we may monitor account activity for indicators of potential harm, such as:
  • Very frequent deposits within short timeframes.
  • Repeated large deposits relative to typical play patterns.
  • Extended continuous play sessions without breaks.
  • Multiple attempts to reverse withdrawals or chase recent losses.
• Warning messages: Where our systems detect such patterns, we may:
  • Display on-site notifications encouraging you to review your spending and time.
  • Direct you to the Responsible Gaming page and local support contacts.
  • Recommend setting deposit or time limits, or taking a break.
• Manual reviews: In cases of extreme or unusual behaviour, our support or risk team may review the account, which can include:
  • Temporarily restricting certain features while we contact you.
  • Providing information about self-exclusion and external support services.

When support may proactively contact you

Subject to our internal policies and the contact details you provide, we may initiate contact with you if:

• We observe sustained high-intensity gambling that is inconsistent with your previous behaviour.
• There are multiple requests for limit increases within a short period.
• You send messages indicating distress, loss of control or significant financial difficulties linked to gambling.

In such cases, our team may:

• Offer information about responsible gambling tools and local support organisations.
• Propose the implementation of deposit limits, time-outs or self-exclusion.
• In severe cases, impose restrictions or initiate self-exclusion in line with our Terms & Conditions.

Regulatory disclaimer: As an illegal offshore operator for Australian purposes, A Big Candy Casino is not subject to Australian consumer protection standards, does not provide access to independent ADR bodies, and is not overseen by the Australian Communications and Media Authority (ACMA) or any state gambling regulator. Players generally face no legal penalty for playing, but you have limited recourse if disputes arise, and internal risk checks do not replace the protections of a licensed environment.

Updates

This Responsible Gaming page may be updated from time to time to reflect changes in our internal policies, available tools, contact details for support services, or applicable legal and regulatory frameworks in the jurisdictions where players reside.

How we will inform you of changes

• Website notifications: We may display notices, banners or pop-up messages on abigcandybet-au.com drawing attention to important updates to this page or to our Terms & Conditions.
• E-mail communication: Where required by our internal policies and where you have provided a valid e-mail address, we may send you e-mail notifications summarising significant changes to responsible gaming measures or self-exclusion procedures.
• Version and date: The "Last updated" date below indicates when this page was last materially revised. Continued use of our services after changes are published constitutes your acceptance of the updated information.

Last updated: 06 February 2026

Contact & Feedback

If you have questions about responsible gaming, wish to request limits or self-exclusion, or want to provide feedback on how A Big Candy Casino can improve its harm-minimisation measures, please contact us using the details below.

Responsible Gaming contact details

• E-mail (primary): [email protected]
  • For self-exclusion requests (temporary or permanent).
  • For limit-setting requests (deposit caps, manual time-outs).
  • For questions about responsible gaming, tools and policies.
• Phone: A dedicated phone number for the responsible gaming department is not currently specified. Please use e-mail as the primary contact channel.

Feedback and self-control requests

To help us process your request efficiently, please include the following information in your e-mail or feedback message:

• Your full name and username as registered on abigcandybet-au.com.
• A clear description of your request, for example:
  • "I wish to set the following deposit limits: AUD X per day, AUD Y per week, AUD Z per month."
  • "I request a 72-hour time-out from all gambling activity."
  • "I request self-exclusion for 1 year / 5 years / lifetime."
  • "I would like information about support services in my area."
• Any additional details you consider relevant regarding your gambling behaviour or concerns.

We will review your request in line with our internal policies and respond as soon as reasonably practicable. However, because A Big Candy Casino operates offshore without Australian licensing and with no external ADR, response times and outcomes may differ from those of regulated Australian providers. We strongly recommend that you also contact the independent Australian support services listed above if you are experiencing harm or distress related to gambling.